A virus, ransomware, or a strong antivirus scan can lock or hide your Busy data folder. We recover the company files and help you open them on a clean PC.
How a virus affects Busy data
Ransomware can rename or lock Disk1 and backup zip files. Some viruses hide folders. Windows Defender or other antivirus tools may block Busy files. Then the company list looks empty, even if the files are still in the blocked list. A virus can also add junk files and break the folder.
How we recover the data safely
Disconnect the PC from the internet. Do not pay unknown people for a unlock key. Share a copy of the data drive or the blocked files. We look for a clean backup, an older Windows copy, or the same data on another PC. After recovery, we suggest a clean Windows setup or a new PC before you start daily work again.
How to work safely after this
When the company opens, take a fresh backup on a disk that is not always plugged in. Keep Busy and Windows updated. Be careful with USB drives. Do not run unknown crack tools near your accounts data.
Frequently asked questions
Can locked ransomware files be opened?
Only if a safe unlock tool exists or a clean backup is found. We never ask you to pay criminals.
Will the recovered data be clean?
We scan the copy we work on. You should still use updated antivirus on your own PC.
Should I keep using the same computer?
If the virus is still on it, use a clean PC. We can guide you after we see the case.